We provide comprehensive after-sales support:
Warranty: 1 year for the whole machine + 1 year for core components (boiler, grinder, brewer).
Coverage: Free repairs/replacement for manufacturing defects during warranty.
Support channels: Video tutorials, 24/7 online assistance, and technician dispatch for on-site service.
Proactive care: Regular follow-ups to monitor machine performance and provide maintenance advice.
Issue | Possible Causes | Solution |
---|---|---|
No/low coffee flow | Empty tank, coffee grounds/pipes clogged | Refill tank; clear coffee chute; detach and clean pipes. |
Poor taste | Stale beans, grinder misconfigured, dirty machine | Use fresh beans; adjust grinder fineness; perform deep cleaning. |
Water leakage | Loose tank seal/pipe fittings | Reinstall tank; tighten fittings; replace damaged seals if needed. |
Error codes | System anomalies (e.g., temperature/pressure) | Refer to manual for code-specific troubleshooting; contact support if unresolved. |
Daily: Wipe the exterior with a clean, damp cloth.
Weekly: Perform internal cleaning using specialized coffee machine cleaner for the brewing system, water tank, and pipes to remove coffee residue and limescale.
After each use: Clear leftover coffee grounds from the grinder.
Monthly: Conduct thorough grinder cleaning.
Detailed cleaning procedures and schedules are specified in the product manual.
Extremely easy. The Macas coffee machine features a user-centric touchscreen design with an intuitive interface. Simply follow the on-screen prompts to prepare beverages effortlessly. Even beginners with no prior coffee machine experience can quickly master its operation. We provide detailed user manuals and video tutorials, and offer professional remote guidance or on-site training if needed.
Macas models equipped with a 27-inch advertising display can showcase promotional videos, image ads, and other marketing content. You may upload advertisements via USB or remotely update content online. This provides an additional promotional channel for your venue while generating potential revenue through ad displays.
The IoT capability enables remote monitoring of the machine's operational status (e.g., remaining coffee bean/milk levels, cup inventory, maintenance alerts) via smartphones or computers. It also allows remote adjustment of beverage parameters and access to sales data reports. These features streamline machine management, facilitate proactive resupply/maintenance scheduling, and enhance operational efficiency.
Yes, the Macas coffee machine features a DIY menu function. You can freely adjust parameters such as coffee powder amount, water volume, milk quantity, and sweetness level according to personal taste preferences or customer needs. Customized recipes can be saved for quick preparation in future use.
The Macas coffee machine boasts an extensive range of functions. It features fully automated Bean to Cup operation, allowing you to prepare 26 different beverage varieties – including espresso, latte, and cappuccino – at the touch of a button, offering both hot and cold options. The machine is equipped with a 15.6-inch touchscreen featuring an intuitive and user-friendly interface that supports multiple languages. It includes an automatic self-cleaning function to ensure internal hygiene and sanitation. Cloud-based monitoring and remote control capabilities enable you to track the machine's operational status anytime, anywhere. Furthermore, select models come with a Swiss-made milk frothing/steaming system for creating rich, velvety foam, and an automatic cup dispensing system for added convenience.