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Guangzhou Evoacas Intelligent Equipment Co., Ltd. company FAQ

FAQ
Q What about after-sales service?

We provide comprehensive after-sales support:

  • Warranty: 1 year for the whole machine + 1 year for core components (boiler, grinder, brewer).

  • Coverage: Free repairs/replacement for manufacturing defects during warranty.

  • Support channels: Video tutorials, 24/7 online assistance, and technician dispatch for on-site service.

  • Proactive care: Regular follow-ups to monitor machine performance and provide maintenance advice.

Q Common issues and troubleshooting
Issue Possible Causes Solution
No/low coffee flow Empty tank, coffee grounds/pipes clogged Refill tank; clear coffee chute; detach and clean pipes.
Poor taste Stale beans, grinder misconfigured, dirty machine Use fresh beans; adjust grinder fineness; perform deep cleaning.
Water leakage Loose tank seal/pipe fittings Reinstall tank; tighten fittings; replace damaged seals if needed.
Error codes System anomalies (e.g., temperature/pressure) Refer to manual for code-specific troubleshooting; contact support if unresolved.
Q How to clean and maintain the coffee machine?
  • Daily: Wipe the exterior with a clean, damp cloth.

  • Weekly: Perform internal cleaning using specialized coffee machine cleaner for the brewing system, water tank, and pipes to remove coffee residue and limescale.

  • After each use: Clear leftover coffee grounds from the grinder.

  • Monthly: Conduct thorough grinder cleaning.
    Detailed cleaning procedures and schedules are specified in the product manual.

Q Is the machine easy to operate?

Extremely easy. The Macas coffee machine features a user-centric touchscreen design with an intuitive interface. Simply follow the on-screen prompts to prepare beverages effortlessly. Even beginners with no prior coffee machine experience can quickly master its operation. We provide detailed user manuals and video tutorials, and offer professional remote guidance or on-site training if needed.

Q How does the advertising screen work?

Macas models equipped with a 27-inch advertising display can showcase promotional videos, image ads, and other marketing content. You may upload advertisements via USB or remotely update content online. This provides an additional promotional channel for your venue while generating potential revenue through ad displays.

Q What are the benefits of the IoT (Internet of Things) functionality?

The IoT capability enables remote monitoring of the machine's operational status (e.g., remaining coffee bean/milk levels, cup inventory, maintenance alerts) via smartphones or computers. It also allows remote adjustment of beverage parameters and access to sales data reports. These features streamline machine management, facilitate proactive resupply/maintenance scheduling, and enhance operational efficiency.

Q Can I customize beverage recipes?

Yes, the Macas coffee machine features a DIY menu function. You can freely adjust parameters such as coffee powder amount, water volume, milk quantity, and sweetness level according to personal taste preferences or customer needs. Customized recipes can be saved for quick preparation in future use.

Q What functions does the Macas coffee machine have?

      The Macas coffee machine boasts an extensive range of functions. It features fully automated Bean to Cup operation, allowing you to prepare 26 different beverage varieties – including espresso, latte, and cappuccino – at the touch of a button, offering both hot and cold options. The machine is equipped with a 15.6-inch touchscreen featuring an intuitive and user-friendly interface that supports multiple languages. It includes an automatic self-cleaning function to ensure internal hygiene and sanitation. Cloud-based monitoring and remote control capabilities enable you to track the machine's operational status anytime, anywhere. Furthermore, select models come with a Swiss-made milk frothing/steaming system for creating rich, velvety foam, and an automatic cup dispensing system for added convenience.

Q Why Choose Macas Commercial Coffee Vending Machines?

Why Choose Macas Commercial Coffee Vending Machines?

In a world where coffee has become an integral part of our daily lives, especially in commercial settings, choosing the right coffee vending machine is crucial. Macas stands out as a top choice for businesses seeking to provide high - quality coffee experiences. Here are some compelling reasons to opt for Macas commercial coffee vending machines.

Exceptional Coffee Quality

Macas machines are engineered with precision to ensure every cup of coffee is a masterpiece. Equipped with advanced grinding and extraction systems, they can handle a variety of coffee beans, unlocking their full flavor potential. Whether it's a rich, intense espresso or a smooth, creamy latte, Macas machines deliver consistent, barista - quality results. For example, the high - pressure extraction technology mimics the techniques used in professional coffee shops, extracting the perfect balance of flavors and aromas from the coffee grounds.

User - Friendly Operation

In a busy commercial environment, ease of use is essential. Macas coffee vending machines feature intuitive touch - screen interfaces that make it a breeze for anyone to operate. Customers can simply select their desired beverage, customize it according to their taste preferences (such as adjusting coffee strength, milk amount, or adding sweeteners), and have their drink ready in no time. This simplicity not only enhances the customer experience but also reduces the chances of errors in operation, ensuring a seamless coffee - buying process.

High - Volume Production

Businesses with high foot - traffic or a large number of employees need a coffee vending machine that can keep up with the demand. Macas machines are designed for just that. They are capable of producing a significant number of cups per hour, minimizing waiting times even during peak hours. With large - capacity bean hoppers and milk reservoirs, refilling is required less frequently, allowing for continuous operation. For instance, in a bustling office building or a busy cafeteria, a Macas machine can serve dozens of cups of coffee without a hitch, ensuring everyone gets their caffeine fix promptly.

Customization Options

Everyone has different taste preferences when it comes to coffee. Macas commercial coffee vending machines offer a wide range of customization options to cater to these diverse palates. From different coffee blends and roasts to various milk alternatives like skim, soy, or almond milk, customers can create their ideal cup of coffee. Additionally, the machines can be programmed to offer special seasonal or limited - edition drinks, adding an element of excitement and variety to the coffee menu. This level of customization ensures that every customer can find a beverage that suits their taste, increasing customer satisfaction and loyalty.

Smart Technology Integration

Macas stays ahead of the curve by integrating smart technology into its coffee vending machines. These machines can be connected to a network, allowing for remote monitoring and management. Business owners or operators can track important metrics such as coffee consumption, machine performance, and maintenance needs from anywhere. In case of any issues, the machine can send automatic alerts, enabling quick troubleshooting and minimizing downtime. Moreover, some models support cashless payment options, making transactions more convenient for customers and streamlining the payment process for businesses.

Durability and Reliability

Investing in a commercial coffee vending machine is a long - term commitment, and durability is a key factor. Macas machines are built with high - quality materials and components, ensuring they can withstand the rigors of continuous use in a commercial environment. Their robust construction and reliable engineering mean fewer breakdowns and longer service life, saving businesses the hassle and cost of frequent repairs or replacements. This reliability also contributes to a seamless coffee - serving experience for customers, as they can count on the machine to be operational whenever they need a cup of coffee.

Cost - Efficiency

While the initial investment in a Macas commercial coffee vending machine may seem significant, it offers long - term cost - efficiency. The machines are designed to be energy - efficient, reducing electricity consumption and operating costs. Additionally, by providing high - quality coffee in - house, businesses can save on the expense of purchasing coffee from external vendors. Moreover, the ability to control portion sizes and reduce waste further contributes to cost savings. For example, the precise dosing of coffee beans and milk ensures that each cup is made with the right amount of ingredients, minimizing unnecessary expenses.
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